Customer Service Team attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
In This Role, You Will
– Communicating with customers through various channels.
– Identify customer questions, concerns, and overall needs
– Provide accurate answers and solutions to customer queries
– Collaborate with other company departments to ensure overall customer and product satisfaction
– English: equivalent 6.0 IELTS
– Excellent communicator, active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Ability to stay calm when customers are stressed or upset
– Ability to multi-task, prioritize, and manage time effectively
– Experience working with customer support.
– Room to grow
– Everyone has a voice
– An informal and friendly environment
– Annual travel